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Mueller, J. (2007).  “Letting User Ability Define Usability”.  In Winters, J. and Story, M. (Eds.)  “Accessibility and Usability Considerations for Medical Instrumentation”.  New York:  CRC Press.

Mueller, J. (2004). “Universal Design Good for Business” and “Laws Prompt Design Changes”.  Aging Today,  XXV, No. 3.

Mueller, J. (2003). “Universal Product Design in the U.S.”. In Clarkson, P.J., Coleman, R., Keates, S., and Lebbon, C.  (Eds.), Inclusive Design:  Design for the Whole Population.  London:  Springer-Verlag.

Mueller, J. and Ingols, C. (1997). Leviton Manufacturing Company, Inc.: Universal Design Marketing Strategy. Boston: Harvard Business School Publishing.

Mueller, J.L. & Mace, R.L. (1997). The business stories behind universal design winners: Silver and gold. Innovation, Vol. 16, No.1. McLean, VA: Industrial Designers Society of America, pp. 40-43.

Mueller, J., Morris, J., and Jones, M. (2009).  “Enabling Customers with Disabilities to Find the Trees in the Wireless Forest”.  Proceedings of the Include 2009 Conference. London:  Helen Hamlyn Center.

Mueller, J. and Story, M.F. (2002).  “Universal Design:  Principles for Driving Growth into New Markets”.  In A. Griffin (Ed.)  New Product Development Toolbook.  New York:  John Wiley and Sons.

Mueller, J. (1990). "Real" Consumers Just Aren't Normal. The Journal of Consumer Marketing, Vol. 7 No. 1. Santa Barbara: The Journal of Services Marketing.

Story, MF and  Mueller, JL (2002). “Universal Design Performance Measures for Products: A Tool for Assessing Universal Usability”.  In Winters, J, Robinson, C, Simpson, R, & Vanderheiden, G (Eds.), Emerging and Accessible Telecommunications, Information and Healthcare Technologies -¬ Emerging Challenges in Enabling Universal Access. Arlington:  RESNA Press.

Story, M.F., Mueller, J., and Mace, R. (1998). The Universal Design File. Raleigh, NC: The Center for Universal Design.


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Principles of Universal Design
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Universal Design Performance Measures
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Center for Universal Design